I bring to the table a variety of skills in the areas of business development and operational support to your organization, with over twenty plus years’ experience in the business world.
 

• Current Clearance

• Familiar with both Waterfall and Agile methodology 

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.

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Headquarters Department of the Army (HQDA/OAA)-Ft. Belvior, VA-Jul 2019

DevOps Business Analyst/Information Technology Liaison Division (ITLD) - Applications Engineering

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Fannie Mae – Capital Markets Operations – Washington, DC - Sept 2018 – Jan 2019

Project Manager I /Administrative Chief of Staff for the Vice President of Capital Markets Operations

 

DHS, CBP – Office of the CTO – Springfield, VA - Nov 2017 – Jun 2018

Business Analyst/Technical Generalist

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Booz Allen Hamilton – Rosslyn, VA - 03/2016 - 05/2017

Ops & Sustainment Project Administrator II/ DoD Healthcare Management System Modernization (DHMSM)

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Zeiders Enterprises, Inc. – Woodbridge, VA - 10/2014 - 03/2016

Sr. Administrative Assistant for the SECO/MSEP Project Manager

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LICENSES & CERTIFICATIONS

 

Certified DASA DevOps Generlist

Issuing Authority: International DevOps Certification Academy™

Issued: November 2019

Expiration: None

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Scrum Master Certified (SMC)

Issuing Authority: International Scrum Institute™

Issued: September 2019

Expiration: None

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Developing Microsoft Azure and Web Services

Issuing Authority: Udemy

Issued: August 2019

Expiration: None

 

DHA RMF Process Trained - CPES

Issuing Authority:Defense Health Agency (DHA)

Issued: October 2016

Expiration: None

 

ServiceNow Admin

Issuing Authority: DoD

Issued: February 2020

Expiration: None

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ITIL 4 Training

Issuing Authority: ITSM Zone

Issued: October 2019

Expiration: None

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KEY SKILLS AND ACQUIRED KNOWLEDGE

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ServiceNow, Azure DevOps, Tableau, Wiki’s, Cisco Jabber, Peoplesoft, Beast Survey, IBM Jazz, VCS/BAH, eMass, Alfresco, EMC2 eRoom, Remedy, MS Office 365, MS Project, MS Team, MS Exchange, MS SharePoint, MS Excel, MS Word, MS PowerPoint, MS Access, MS Publisher, MS Outlook, MS Front Page, Visio, Tier 1-2 Help Desk Support, QuickBooks, Fotoflexer, Quicken, Unanet, Spark, Google Doc's, Dropbox, Expensify, Egnyte.com, Twitter, MS OneDrive, Google Drive, Evernote, Polaris Office, Samsung Link, Facebook, Instagram, Twitter, Hangouts, UltiPro, LMS, Bridgit, Go To Meeting.com, WebEx, Cvent.com, Adobe Connect,  Adelphi, JustSnooping Virtual Tour Software, Snap Shot Photo Editor, Unix, Linux, VM71, Citrix, System 21, SAP, Installation and upgrade of various types of PC software

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Please note that I always put my best foot forward in all I do and additionally, I have excellent problem solving, analytical, interpersonal and communication skills and can also promise the following:

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• I will maintain the highest level of professionalism, and refrain from misrepresenting any authority entrusted to me.

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• I will accept responsibility for all work I do, admit mistakes, and do whatever is possible to rectify any problems that arise.

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• I will honor my contracts, agreements, and commitments.

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• I will accurately represent my skills, recognizing my limitations, and only offer professional services that I feel competent to provide.

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• I will ensure that any electronic and hard-copy record disposal is handled in a confidential and secure manner.